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Customer Relationship Officer - Job Description

Location: Karachi, Sindh
Application deadline: 31/01/2021
Job Reference:

The Customer Relationship Officer is responsible for prospecting for clients, appraising loan clients and monitoring and developing his/her loan portfolio

He will also be responsible for developing the savings and deposits portfolio for the target groups.



  • To achieve given target and maintain quality of Gross Loan Portfolio.
  • To organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the other Customer Relationship Officers and customer services officers.
  • To ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
  • To assist the clients for loan application and conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
  • To organize recovery actions in case of late repayment as per internal procedures
  • Cross Selling other products of bank

Required Education & Experience:


  • Minimum Graduates

  • 01 years’ experience as Loan Officer / Credit Officer is preferable. Fresh candidates may also apply. Having own bike is an added advantage




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