Customer Relationship Officer - Job Description

The Customer Relationship Officer is responsible for prospecting for clients, appraising loan clients and monitoring and developing his/her loan portfolio

He will also be responsible for developing the savings and deposits portfolio for the target groups.

Responsibilities:

• To achieve given target and maintain quality of Gross Loan Portfolio.
• To organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the other Customer Relationship Officers and customer services officers.
• To ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• To assist the clients for loan application and conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
• To organize recovery actions in case of late repayment as per internal procedures
• Cross Selling other products of bank

Required Education & Experience:

• Minimum Graduates

• 01 years’ experience as Loan Officer / Credit Officer is preferable. Fresh candidates may also apply. Having own bike is an added advantage