Customer Services Officer - Job Description

The Customer Services Officer is responsible for front line and back office work relating to credit and retail activities in the branch. He/she will manage administrative and commercial tasks in the branch.

He/she assists the customer relationship officers in their daily tasks and participates in the achievement of the objective of the branch.

The Customer Services Officer shall demonstrate:

• Ability to deal with customers and to deliver a commercial speech including all the explanation concerning Advans Pakistan products and services.
• Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager
• Ability to represent Advans Pakistan in the branch by demonstrating professionalism and dynamism
• Ability to respect policies and procedures
• Ability to manage the information by using the MIS and keeping records in  client files
• Exhibit good communication skills and a drive for initiatives.
• Good command of English and Urdu.

Graduate / Diploma / Certificate Holder in the field of Finance / Marketing / Sociology

Minimum one year work experience in the area of banking/microfinance/trade/business involving the development of a clientele.